Terms & Conditions


Delivery

 

Delivery time/ working days

Standard

Price

Delivery time/ working days

Express

Price

United States & Canada

3-4 days

12 €

1-2 days

15 €

Europe

3-4 days

10 €

1-2 days

15 €

Others *

Please contact via email: contact@eelaiva.com

 

 * Deliveries to other countries will be charged with additional costs such as customs, taxes etc. These costs have to be paid by the customer. In case of return or replacement, neither of these costs will be refunded.

Returns and Exchanges

If for any reason, Clients are not satisfied with the order, the unused item(s) can be returned within 14 days of delivery.

Clients must follow the official Mabs Unipessoal, Lda return policy as stated here below:

  • The original Elaiva tag must be attached to the item(s) with the original clip. This tag must not be removed or cut in any way.
  • Clients must contact contact@eelaiva.com with a written request to return the item (s) within 14 days from the date of delivery.
  • The written request must include the Item Code Number(s) of the item(s) to be returned and the compensation for the return: refund, size exchange, color exchange or item exchange.
  • Once the written request is received, contact@eelaiva.com will send a written confirmation to the Client.
  • We will not accept non-authorized returns.
  • The returned item(s) must be in the same condition in which it was originally sent and packaged in an orderly fashion.
  • The return of the unused item(s) must reach us within 14 days of the written confirmation from contact@eelaiva.com
  • The shipment of the returned item, import fees and duty charges are entirely at the cost of the Client.

In the case of defective merchandise, or an error in the order on the part of Mabs Unipessoal, Lda, Clients must follow the instructions above. We reserve the right to request photographic support for returns regarding defective merchandise before authorizing the return and the eventual charges for the shipment, import fees and duty charges. We will ship Clients the returned corrected goods free of charge.

Paying with PayPal®

PayPal is a simpler way to pay online. All you need is an email address to make secure online payments using your debit card, credit card, bank account or PayPal balance.

On the Payment page, select PayPal as your method of payment. You will be redirected to PayPal's web site to confirm the financial details of the transaction. Once you confirm your payment via PayPal, you will return to eelaiva.com to finish placing your order.